Frequently Asked Questions
How do I get support for issues related to my trackers?
Support is for subscribers only. Please send all support requests to Expect a response within 24 hours.
Include the following in your support request:
  • Your email address (the one linked to your user account)
  • Your Beacon id or url
  • A full description of the issue you're experiencing.
How do I use my transparent or image tracker to track and email?
Compose a new email, then click on the "Insert Photo" button.
Insert your Beacon URL into the "Web Address (URL)" tab and click "Insert"
Compose a new email, click "Edit in HTML" under the Options menu, and then enter the Beacon URL into the message body.
When entering your Beacon URL into the email, you must use HTML format as seen in the image above and in the example below:
<img src="" />
Click "Rich text" in the Options menu to continue composing your email.
Mozilla Thunderbird
Compose a new email, then click on the "Insert" menu item, and select "Image".
Enter your Beacon URL, and ensure your settings match those in this image: